Policies

Code of Conduct

1. Respect and Professionalism: All interactions on the platform must be conducted with respect and professionalism. Discrimination, harassment, or inappropriate behavior of any kind will not be tolerated.

2. Confidentiality: Tutors and students must respect each other’s privacy. Personal information should not be shared outside the platform without consent.

3. Punctuality: Both students and tutors are expected to be punctual for scheduled sessions. If a party is late, they should notify the other in advance.

2. Scheduling and Cancellations

Booking Sessions: Students can enroll sessions at least 24 hours in advance to ensure availability.

Cancellation Policy: Students can cancel up to 12 hours before the session starts. Cancellations within 12 hours may incur a fee.

Tutor Cancellations: Tutors should provide at least 24 hours’ notice if they need to cancel a session.

3. Payment and Refunds

Payment Terms: Payments must be made in advance before sessions can be booked. Payment plans and discounts may be available for bulk bookings.

Refund Policy: Refunds will be granted if a session is canceled by the tutor or if a student cancels within the allowed time frame. No refunds for missed sessions without prior notice.

Dispute Resolution: Any disputes regarding payments or refunds will be handled by the platform’s support team.

4. Tutor Qualifications and Responsibilities

Qualifications: Tutors must provide proof of their qualifications in their subject areas. All tutors must pass a background check.

Teaching Standards: Tutors are expected to follow a high standard of teaching, using appropriate materials and methods that align with the platform’s educational goals.

Feedback and Reviews: Tutors will receive feedback from students after each session and good ratings from students.

5. Student Expectations and Responsibilities

Preparation: Students should come prepared for their sessions, with all necessary materials and assignments ready.

Engagement: Active participation in sessions is encouraged. Students should ask questions and engage fully in the learning process.

Academic Integrity: Students are expected to adhere to principles of academic integrity.

6. Platform Usage

Account Security: Users are responsible for maintaining the security of their accounts. Sharing account details with others is prohibited.

Appropriate Use: The platform should be used for educational purposes only. Any misuse, such as spamming or inappropriate content, will result in account suspension or termination.

Technical Issues: Users should report any technical issues to the platform’s support team. The platform is not responsible for sessions missed due to unreported technical difficulties.

7. Privacy Policy

Data Collection: The platform collects personal information such as names, email addresses, and payment details. This information will be used solely for the purposes of providing tutoring services.

Data Security: All personal data is stored securely and will not be shared with third parties without user consent, except as required by law.

Cookies and Tracking: The platform may use cookies to enhance user experience. Users can choose to disable cookies in their browser settings.

8. Terms of Service

Agreement to Terms: By using the platform, users agree to the terms and conditions outlined in these policies.

Modifications: The platform reserves the right to modify these policies at any time. Users will be notified of significant changes.

Termination: The platform reserves the right to terminate any account that violates these policies.

9. Support and Communication

Customer Support: Support is available via email, chat, or phone during business hours. Responses to inquiries will be provided within 24 hours.

Communication Channels: All official communication should be conducted through the platform’s messaging system. External communication between students and tutors is discouraged.